How UG Unlocked shopping and delivery works

1. Add your product links

Browse the online store of your choice and copy each product page URL. Use Add Product to send it to your cart, or use the UG Unlocked browser extension where available. Check the imported product details and specify the options and quantity you want.

2. Submit your cart for review

Review the items together and submit the order. Our team checks the request, including product availability and the information needed to buy the correct items. Keep your contact and delivery details up to date in your account.

3. Confirm the costs and payment instructions

Review the confirmed order cost and ask about purchasing charges, shipping, import charges where applicable and delivery expectations. Follow the payment instructions attached to your order. A manual payment may require staff verification before the order is marked Paid.

4. Follow the order through delivery

After acceptance and payment confirmation, our team handles purchasing and delivery. Sign in to Orders for updates. Contact the team about changes, missing information or concerns, and review the terms and return conditions before placing an order.

Questions before you order

Is adding a product the same as buying it?

No. Adding links and submitting your cart do not charge a card or guarantee stock. Your order is reviewed before purchasing.

Where can I see payment and order status?

Sign in to your UG Unlocked account and open Orders. Pending verification and partial payment are different from a fully paid order.

Plan your next order

Review your product choices and confirm the complete costs with our team before purchase.