Returns and Repairs

Returns are normal part of any good business, should you require to return an item for repair, please contact us. We shall help you with the process, we engage the US merchants and we have good suppliers that we buy from. In case of any returns or repairs you are in good hands, just let us know and we shall help you with the process.

Just so you know, the first part of the process starts with you. You contact us and tell us the issue. We then inform our suppliers about the case. Most suppliers will be helpful but somtimes things may not go the way we want and if this occurs then we have to file a claim against the seller. Its a lengthy process and we always hope it does not have to happen but in case it does let us know and we shall help you.

Note: You are responsible for any return costs associated with returning the order to the seller. Ug Unlocked is responsible for return costs associated with shipping a replacement to you.